Shipping policy

At Obelle, we want your order to arrive safely, securely, and as discreetly as possible.

Shipping

Orders are processed within 2 to 3 business days of receiving your order. Once your order has been processed, it will be shipped using Canada Post, FedEx, UPS, or Purolator, depending on the destination and shipping method selected.

Shipping charges apply to orders under $150. Orders of $150 or more qualify for free shipping within Canada.

Once your order has shipped, you will receive tracking information when available. Delivery times may vary depending on your location, the shipping method selected, and carrier delays. Please note that processing and shipping times are separate.

Obelle currently ships within Canada only.

Discreet Shipping

We understand that privacy matters. All online orders are shipped in discreet, plain packaging without identifying the contents on the outside of the package.

Damages, Defective Items & Mis-Ships

Please inspect your order promptly upon delivery and verify that all items are correct and have arrived in good condition.

If your order arrives damaged, defective, incomplete, or contains an incorrect item, please contact Obelle at info@obelle.ca within 3 days of delivery so we can review the issue and determine the appropriate resolution.

If your package or its contents arrive damaged, please retain the original product packaging, shipping box, and any packing materials. These may be required to document the damage or file a claim with the shipping carrier.

For damaged, defective, or mis-shipped merchandise, please provide photos and any relevant details when contacting us. This helps us resolve the issue as quickly as possible.

Please do not deduct or add amounts to your invoice for any reason until an Obelle credit or debit memo has been issued. This includes, but is not limited to, mis-shipped, damaged, defective, or missing items.

If you notice an issue with your order or have questions about your invoice, please contact us at info@obelle.ca as soon as possible.

Please note: The 3-day reporting period helps us investigate shipping issues and carrier claims promptly and does not limit any rights or remedies that cannot legally be excluded under applicable law.