Terms of Service

Last Updated: August 18, 2026

Welcome to Obelle.

These Terms of Service (“Terms”) govern your access to and use of the Obelle website, www.obelle.ca, and any purchases made through our website.

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Refund & Return Policy.

If you do not agree with these Terms, please do not use our website or place an order.

1. About Obelle

The website is operated by:

Obelle Inc.
Calgary, Alberta, Canada
Email: info@obelle.ca
Website: www.obelle.ca

Throughout these Terms, “Obelle,” “we,” “us,” and “our” refer to Obelle Inc.

2. Eligibility

The Obelle website and our products are intended for adults 18 years of age and older.

By accessing our website or placing an order, you represent that you are at least 18 years old or the age of majority in your jurisdiction, whichever is greater.

Obelle reserves the right to refuse or cancel an order where we have reasonable grounds to believe that an order has been placed by someone who does not meet these requirements.

3. Using Our Website

You agree to use the Obelle website only for lawful purposes and in accordance with these Terms.

You must not:

Use the website for fraudulent, unlawful, or unauthorized purposes
Attempt to gain unauthorized access to our website, systems, accounts, or data
Interfere with the security or operation of the website
Introduce malicious code, viruses, or other harmful technology
Copy, reproduce, modify, distribute, or exploit website content without authorization
Use automated systems to scrape or collect website content without our permission
Impersonate another person or misrepresent your identity or affiliation with Obelle

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, specifications, availability, pricing, and other information displayed on our website are accurate and current.

However, product packaging, colours, specifications, and other details may vary slightly from photographs or descriptions provided on our website.

Some product information is provided by manufacturers or suppliers. While we make reasonable efforts to present this information accurately, Obelle does not independently manufacture or test every product we sell.

If you have questions about a product's features, dimensions, materials, compatibility, operation, or intended use, please contact us before purchasing. Our team is happy to help you make an informed decision.

Nothing on our website should be interpreted as medical, psychological, therapeutic, or other professional advice.

5. Product Safety and Intended Use

Products sold by Obelle should always be used in accordance with the manufacturer's instructions, warnings, and recommendations.

You are responsible for reading and following all applicable product instructions and warnings before use.

Do not use a product in a manner that is inconsistent with the manufacturer's instructions or intended purpose.

If you experience pain, injury, an allergic reaction, or another concerning physical or medical issue while using a product, discontinue use and seek appropriate professional medical advice.

Obelle is not a substitute for a qualified healthcare professional.

6. Product Availability

We do our best to keep our website inventory accurate. However, products may occasionally become unavailable or sell out before our inventory can be updated.

We reserve the right to limit quantities, discontinue products, or remove products from our website at any time.

If an item you have ordered becomes unavailable, we will contact you and may offer an alternative, delay fulfillment where appropriate, or cancel and refund the unavailable portion of your order.

7. Pricing and Taxes

All prices displayed on our website are in Canadian dollars (CAD) unless otherwise stated.

Applicable taxes are calculated and added at checkout based on the shipping destination and applicable Canadian tax requirements.

While we make reasonable efforts to ensure that pricing information is accurate, errors may occasionally occur.

If we discover a material pricing or product information error before your order is fulfilled, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order.

You will not be charged more than the price displayed and accepted at checkout without your authorization.

8. Orders and Order Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will generally receive an order confirmation by email. An order confirmation acknowledges that we have received your order; it does not necessarily mean that the order has been accepted or shipped.

We reserve the right to accept or decline an order for reasonable reasons, including:

Product availability
Pricing or listing errors
Suspected fraud or unauthorized transactions
Incorrect or incomplete customer information
Shipping restrictions
Duplicate or unusually large orders
Other circumstances where fulfillment is not reasonably possible

If we cancel an order after payment has been processed, we will refund the amount paid for the cancelled portion of the order.

9. Payment

Payment must be successfully authorized before an order can be processed.

We accept the payment methods made available at checkout.

Payment information is processed through third-party payment providers. Obelle does not generally store complete payment card information.

You represent that you are authorized to use the payment method provided.

If a payment is declined, reversed, disputed, or otherwise cannot be successfully processed, we may cancel or suspend the affected order.

10. Shipping and Delivery

Our Shipping Policy forms part of these Terms.

Orders are generally processed within 2 to 3 business days.

Obelle currently ships within Canada using carriers including Canada Post, FedEx, UPS, and Purolator.

Orders of $150 or more qualify for free shipping within Canada, subject to the terms of our Shipping Policy.

Shipping and delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has shipped, delays may occur due to carrier operations, weather, transportation disruptions, remote delivery locations, holidays, or other circumstances outside our reasonable control.

For complete information, please review our Shipping Policy.

11. Discreet Shipping

We understand that privacy is important when shopping for intimate wellness products.

Online orders are shipped in discreet, plain packaging without identifying the intimate nature of the products on the exterior of the package.

While we take reasonable steps to protect the privacy of your shipment, Obelle cannot control how a carrier handles or delivers a package once it has entered the carrier's system.

12. Final Sale, Returns and Exchanges

Due to the intimate nature of our products and for hygiene and safety reasons, intimate products are final sale and cannot be returned or exchanged.

This policy does not affect your rights regarding defective, damaged, incorrect, or mis-shipped merchandise, or any rights or remedies that cannot legally be excluded under applicable law.

For complete information, please review our Refund & Return Policy.

13. Defective, Damaged, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, incomplete, or mis-shipped, please contact us as soon as possible.

Where applicable, Obelle may assist with troubleshooting, a manufacturer warranty claim, replacement, or another appropriate resolution.

Manufacturer warranties vary by brand and product. Unless expressly stated otherwise, Obelle does not provide a separate manufacturer's warranty and cannot guarantee that a manufacturer will approve a particular warranty claim.

Please retain your product, original packaging, shipping materials, and proof of purchase where possible, as these may be required to investigate an issue or process a warranty claim.

Our Shipping Policy and Refund & Return Policy provide additional information about reporting damaged or incorrect shipments.

14. Manufacturer Information and Warranties

Many of the products sold by Obelle are manufactured by independent third-party companies.

Manufacturer warranties, instructions, specifications, and claims are provided by the applicable manufacturer.

Where a manufacturer offers a warranty, the manufacturer's terms and conditions apply.

Obelle will make reasonable efforts to assist customers with warranty inquiries and claims where appropriate.

15. Intellectual Property

All content on the Obelle website, including but not limited to:

Logos
Brand names
Text
Product descriptions
Graphics
Photographs
Images
Videos
Designs
Layout
Website functionality
Blog content
The Obelle Edit
Original marketing materials

is owned by or licensed to Obelle Inc. or its applicable content providers and is protected by applicable intellectual property laws.

You may view and use website content for your personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, publish, sell, license, create derivative works from, or commercially exploit Obelle's original content without our prior written permission.

Third-party trademarks, logos, product names, and brand materials remain the property of their respective owners.

16. Customer Reviews and Submitted Content

If you submit a review, testimonial, photograph, comment, suggestion, or other content to Obelle, you represent that:

The content is truthful and based on your genuine experience
You have the right to submit the content
The content does not violate another person's rights
The content does not contain unlawful, threatening, defamatory, discriminatory, or fraudulent material
The content does not disclose another person's private or confidential information

By submitting content to Obelle, you grant Obelle a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, and distribute the submitted content for legitimate business, marketing, and promotional purposes.

We may moderate, refuse, edit for formatting, or remove submitted content where reasonably necessary, including content that violates these Terms or our review guidelines.

We do not guarantee that every submitted review or comment will be published.

17. Accuracy of Reviews and Testimonials

Reviews displayed on our website are intended to reflect customer experiences.

Obelle does not guarantee that every customer's experience will be the same as another customer's experience.

We will not knowingly create or publish fabricated customer reviews.

Where applicable, any incentivized or otherwise compensated review or endorsement will be disclosed as required by law.

18. Promotions and Discounts

Promotions, discounts, coupons, gift cards, and special offers may be subject to additional terms and conditions.

Unless expressly stated otherwise:

Promotions cannot be combined
Promotional codes cannot be applied retroactively
Promotions have no cash value
Promotions may have exclusions
Obelle may establish eligibility requirements
Promotions may end or change without notice where permitted by law

Specific promotional terms will take precedence over these general provisions where there is a conflict.

19. Gift Cards

Obelle gift cards may be used toward eligible purchases made through the channels specified at the time of purchase.

Unless otherwise stated, gift cards:

Do not expire
Are not redeemable for cash
Cannot be resold or transferred for commercial purposes
Cannot be used to purchase another gift card
May not be replaced if lost or stolen unless required by applicable law

Obelle reserves the right to refuse a gift card transaction where fraud or unauthorized activity is reasonably suspected.

20. Third-Party Websites and Services

Our website may contain links to third-party websites, services, manufacturers, social media platforms, or other resources.

These links are provided for convenience.

Obelle does not control or guarantee the content, availability, security, privacy practices, or accuracy of third-party websites or services.

Your use of third-party services is subject to the terms and policies of those third parties.

21. Website Availability and Errors

We make reasonable efforts to keep the website available and functioning properly, but we do not guarantee that the website will always be:

Available
Uninterrupted
Error-free
Secure
Free from viruses or other harmful components
Completely accurate or current

The website may occasionally be unavailable due to maintenance, updates, technical problems, security incidents, or circumstances outside our control.

22. Educational and Wellness Information

Content published by Obelle, including articles, blog posts, guides, product education, and The Obelle Edit, is provided for general educational and informational purposes.

This content is not intended to provide medical, psychological, therapeutic, legal, or other professional advice.

Product information and educational content should not be used to diagnose, treat, cure, or prevent a medical condition.

If you have a health concern or question about whether a product is appropriate for you, consult an appropriately qualified healthcare professional.

23. Limitation of Liability

To the fullest extent permitted by applicable law, Obelle Inc., its owners, directors, employees, representatives, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase or use of products sold through the website.

To the fullest extent permitted by applicable law, Obelle's total liability arising from a particular purchase or transaction will not exceed the amount actually paid by you for the product giving rise to the claim.

Nothing in these Terms is intended to exclude, restrict, or limit any liability, right, remedy, or protection that cannot legally be excluded, restricted, or limited under applicable law.

24. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Obelle Inc., its owners, directors, employees, and representatives from claims, losses, liabilities, damages, and reasonable expenses arising from:

Your violation of these Terms
Your unlawful use of the website
Your misuse of products
Your violation of another person's rights
Content you submit to Obelle
Your fraudulent or unauthorized use of our website or services

This section does not apply to the extent that the claim results from Obelle's own negligence, unlawful conduct, or other circumstances where indemnification cannot legally be required.

25. Force Majeure

Obelle will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, labour disruptions, carrier delays, supply shortages, government actions, internet or telecommunications failures, cyber incidents, power outages, or other unforeseen events.

Nothing in this section limits rights or remedies that cannot legally be excluded.

26. Privacy

Your use of the Obelle website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Our Privacy Policy forms part of these Terms.

27. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Changes to these Terms will not retroactively alter the terms of a completed transaction where doing so would conflict with applicable law.

28. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where possible.

If it cannot be made enforceable, it will be severed from these Terms without affecting the validity of the remaining provisions.

29. No Waiver

If Obelle does not immediately enforce a provision of these Terms, that does not mean that we have waived our right to enforce that provision later.

30. Governing Law

These Terms are governed by the laws of the Province of Alberta and the applicable laws of Canada, without regard to conflict-of-law principles.

Any dispute will be subject to the jurisdiction of the courts of Alberta, subject always to any rights or remedies that consumers may have under applicable law.

31. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and any additional terms expressly incorporated by reference, form the agreement between you and Obelle regarding your use of our website and services, except where applicable law provides otherwise.

32. Contact Us

If you have questions about these Terms or your order, please contact us:

Obelle Inc.
Calgary, Alberta, Canada
Email: info@obelle.ca
Website: www.obelle.ca

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