Refund & Return Policy

At Obelle, your comfort, safety, and peace of mind matter to us. Due to the intimate nature of our products and for hygiene and safety reasons, all intimate products are final sale and cannot be returned or exchanged.

This policy does not affect your rights regarding defective, damaged, incorrect, or mis-shipped merchandise, or any rights that cannot legally be excluded under applicable law.

Our final-sale policy is in place to protect every customer and ensure that products purchased from Obelle are brand new, hygienic, and have never been used or handled by another customer.

We understand that purchasing intimate products online can sometimes feel like a bit of a gamble. You want to feel confident that you're choosing the right product before you make your purchase, and we're here to help.

We're Here to Help You Choose With Confidence

Not sure which product is right for you?

We've done our best to provide the information you need to make an informed decision. Product pages may include manufacturer information, dimensions, photos, features, product insights from our team, and customer reviews where available.

Still have questions? We're happy to help. Reach out to our team before placing your order and we'll do our best to answer your questions and help you choose a product that suits your needs.

Prefer to see it in person?

Come visit us at our Calgary store! Our team is always happy to show you products, answer questions, compare options, and help you find something that feels right for you.

What If Something Isn't Right?

While we cannot accept returns or exchanges due to the intimate nature of our products, we don't want you to be left feeling disappointed if there's a genuine issue with your purchase.

If you receive a product that is damaged, defective, incorrect, or mis-shipped, please contact our team at info@shopobelle.ca as soon as possible. We'll review the issue and, depending on the circumstances and any applicable manufacturer warranty, may be able to assist with troubleshooting, a warranty claim, replacement, or another appropriate resolution.

Please keep your original product, packaging, and proof of purchase. These may be required to assess an issue or process a manufacturer warranty claim.

Manufacturer warranties vary by brand and product. Obelle will do our best to assist you with the warranty process, but the terms, duration, and coverage of a manufacturer's warranty are determined by the applicable manufacturer.

At Obelle, we're not just here to sell you something and send you on your way. We're here to help you find products you'll actually love.

If you have questions about a product before purchasing, please don't hesitate to reach out. We'd much rather help you find the right fit than have you wonder whether you've made the right choice.

Own Your Desire. Shop with confidence.